JOINT BASE MCGUIRE-DIX-LAKEHURST -- The Air Force Surgeon General recently named the 87th Medical Group the 2016 AFMS “Most Improved Clinic” for Access to Care following their reform to Air Force Medical Home late last year.
Following newly implemented scheduling and workload initiatives, the medical staff is looking to decrease the wait time for appointments and improve the continuity of care given to the approximate 17,000 enrolled patrons at JB MDL.
“We are working to create more openings so we can see our patients in a timely manner,” said Maj. Angela Scevola-Dattoli, 87th MDG family physician. “We’re also restricting cross-booking, so patients can consistently see their same provider.”
The reform began early in 2016, but progress slowed during the turnover of leadership and providers over the summer months. As medical personnel work through the initial backlog of patients, they are also working to increase secure messaging contact, improve communication between the medical teams and patients, and raising the number of patients seen per week.
“It seems simple, but it’s very difficult to get military members to see the same provider,” said Col. Mike Foutch, 87th MDG commander. “Between deployments, leave and [permanent changes of station], we are constantly juggling availability. However, if we can get to a place where we have that continuity, it will begin to really open up our schedules.”
Although creating appointment openings are a plus for the 87th MDG, the main priority for personnel is not only improved quality of care, but also the well-being of the patient.
“Really, the big picture is just making sure the patient is taken care of,” said Maj. Scevola-Dattoli. “Whether it’s over the phone, through MiCare, getting them up-to-date screenings – ultimately the goal is to have a healthy population.”
Amidst the increase workload, leadership at the medical group has relied heavily on the relentless efforts of medical technicians and administrative personnel.
“Our support staff is key when it comes to the access and quality of care we provide,” said
Lt. Col. Sherry Johnson, 87th Medical Operations Squadron Commander. “We want them to really see the value in what they do.”
Moving forward, medical personnel are continuing to work to ensure MDL patrons receive the best care they can give, but not for more awards, explained Col. Foutch.
“The recognition is nice, but that is not what drives them,” said Col. Foutch. “What drives them is the patient that turns around and says, ‘Hey, thanks for taking care of me.’ For our patients, we hope they know that this award means we’re doing everything we can to take care of them.”