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Communications between patient and provider streamlined

  • Published
  • By Wayne Cook
  • Fort Dix public affairs staff
McGUIRE AIR FORCE BASE, N.J. --  The 305th Medical Group announced the implementation of a new communications system between medical providers and patients during an introduction and training briefing in the Edwards Resource Room at the McGuire Clinic Jan. 9. 

Representatives of AudioCARE Systems spent an hour going over the features and capabilities of AudioNOTES, a new telephone communications system, with more than 50 members of the 305th MDG staff and other members of the base. 

"AudioCARE Systems is a provider of automated communications systems for healthcare organizations which streamlines communication between healthcare facilities, healthcare providers and patients. The company has long-standing relationships and works exclusively with the Department of Defense, Veterans' Administration, and Indian Health System," said Julia Stampone, AudioCARE systems training manager. 

AudioNOTES will offer a significantly higher level of patient care while measurably reducing operating costs. The system allows providers to communicate information, instructions and normal test results to patients via their Health Insurance Portability and Accountability Act compliant mailbox that only the patient can access. 

"The system works by the doctor initiating a call to a patient via the system, which assigns a mailbox to the patient's identification number. The doctor records the information in the system, and the system calls the patient and notifies him or her that there is a message in their mailbox, giving them the number for the mailbox. When the patient calls the mailbox system for the first time, they are prompted to assign a Personal Identification Number for future access," Ms. Stampone said. 

The system will be used by the pharmacy and primary-care providers to eliminate phone tag with patients needing to access related information. 

According to Ms. Stampone, the system will be activated Jan. 20. For more information about the new system, call Maj. Sara Myers, 305th MDG Health Care Integrator, at (609) 754-9717.