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McGuire personnel changes: MPF, commanders’ support staffs now one MPE

  • Published
  • By 2nd Lt. Katrina Graham
  • 305th Mission Support Squadron Career Development
MCGUIRE AFB, N.J. --  As part of ongoing changes in the personnel community, the 305th Mission Support Squadron Military Personnel Flight and 305th Air Mobility Wing group-level commanders' support staffs have consolidated into the Military Personnel Element located in Bldg. 2916.

Personnel authorizations in the Air Force have been on a continuous decline. After reductions in the personnel career field reached 60 percent, the Air Force conducted a study, which showed that group-level support would not be possible with the additional reductions. The Air Force-wide solution: consolidate at the wing level.

This consolidation, which brings all the CSSs into one personnel center within the MPF, is called the Base-Level Service Delivery Model. As of Feb. 4, the Operations, Maintenance and Mission Support Group CSSs dissolved and their functions transferred to a reorganized Military Personnel Element.

How will this affect you? If you are in 305th MSG, OG or MXG, you will no longer have a CSS. Some of the CSS' non-core personnel functions have gone to the squadron, while other core personnel tasks are being brought to the MPE.

What are the new sections in the MPE? First, we have Career Development. This section is a combination of the previous Career Enhancements and Relocations and Separations. Career Development will continue to handle all promotions, separations, reenlistments, etc., but will take on other functions such as retirements. Second, there is Force Management, which will handle many prior CSS functions, including but not limited to duty status, G-series orders and leave management. Third, Customer Service will continue to handle ID cards and base in-processing, and will take on some new functions, including citizenship and BAS/SIK. PRU and Records/Decorations will remain with their current responsibilities.

In order to facilitate additional customers while accommodating the steep learning curve for both prior CSS and MPF personnel, the MPE has removed the "by appointment only" hours from 10 a.m. to noon and has established eight hours of walk-in opportunity, from 7 a.m. to 3 p.m.

Tracking customers' visits and needs are critical for improved support. As a result, the MPE has implemented a computerized sign-in system. When you walk in, you must sign in at customer service, no matter which section you are visiting. If you have a quick, general question, it will be answered on the spot -- we don't want you to have to wait in line if you have a question that can quickly be answered. For most customers, whether you're visiting promotions or having an ID card made, you'll sign in and a technician will come out to greet and escort you to the appropriate section. Each of the three sections has its own "wait," so if you're visiting Force Management, you won't wait behind someone getting an ID card.

The central MPE phone number is 754-3544. Although it is an automated system, you won't have to remember which section handles what task: the options will be listed by the service needed. Once you press the number for the function you need, you will be immediately connected with one of our offices.

With limited resources, Air Force personnel has moved away from individual program specialists. The new MPE will focus on being a learning organization, where each technician in a specific element knows all the duties of that element (i.e. Force Management). As a result, customer service will be enhanced and the redirection to specific program OPRs should be minimized.

Our goal is to give you the best customer service possible. We will do our very best to minimize wait times and resolve your issue as soon as we can. We care about your experience and want to make this transition as smooth as possible. You will have ample opportunities to give us your feedback via customer surveys available in all offices and electronically at the following link: https://afkm.wpafb.af.mil/Questionnaire/DisplayQuestionnaire.aspx?Filter=OO-DP-AM-81&QID=1196.

As the personnel community continuously changes, you will see more functions migrate to the virtual MPF and the Air Force Personnel Center call center. If you have problems with the virtual processes, the MPE and APFC call center are always there to help you.

Thank you for your patience as we work out the transition to the new MPE.

For more information about the BLSDM, go to http://ask.afpc.randolph.af.mil/docs/psd/training%20Docs/BLSDM-TrainingTools/TrainingToolsMainpage-BLSDM.doc

QUICK FACTS:
- CSSs dissolved and consolidated under MPE
- Central customer sign-in at customer service with walk-in hours still 7 a.m. to 3 p.m.
- Call 754-3544 for any section in the MPE
- MPE will continue to provide you with the same level of support