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Air Force Claims Service Center now open

  • Published
MCGUIRE AIR FORCE BASE, N.J. --  Air Force employees may now file personnel claims online and electronically submit required documents to the Air Force Claims Service in Ohio.

Employees can complete the process from home after a one-time login on any government computer.

The Air Force Judge Advocate General's Corps is consolidating the processing of certain claims -- commonly known as personnel claims -- at a single location in Dayton, Ohio.

These claims involve loss or damage during shipment of household goods and privately owned vehicles, as well as during storage at government expense, and loss or damage to personal property located in government quarters or other authorized locations incident to government service.

Other types of trauma-related claims, such as those resulting from the alleged negligence of an individual driving a government vehicle, for example, will continue to be processed at the base legal office.

As employees complete their claims on-line, they can get customer service over the web or from the center by phone. Not only will the online filing system accelerate the processing of the claim, it will allow for quicker payment.

The pink form (DD Form 1840/1840R, entitled "Joint Statement of Loss or Damage at Delivery/Notice of Loss and/or Damage"), will continue to be submitted within 70 days from the date of delivery to the local base legal office. After that, the claim itself will be submitted directly to the AFCSC within two years from the date of the incident.
Team McGuire personnel are now able to file claims electronically. Claims customer service hours are Monday -- Thursday, 8:30 a.m. to 4:30 p.m. and Friday, 1 p.m. to 3 p.m.

For assistance, call the legal office at (609) 754-5950. For general information, see the center's public Web site at legalassistance.law.af.mil/claims.

Claims can be filed at https://claims.jag.af.mil, or call the center at 1-877-754-1212 or DSN 986-8844 with questions.

--Courtesy of the 305th Air Mobility Wing Legal Office