**COVID-19 Hotline Hours: 7:00 a.m. - 5:00 p.m. Mon-Fri** as of 24 March 2020

https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml

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https://twitter.com/TRICARE

https://www.youtube.com/TRICAREhealth

https://tricare.mil

COVID-19 Hotline: 609-754-9050  (Weekdays from 7:00 a.m. - 5:00 p.m.)

Appointment Line: (866-DRS-APPT/377-2778) 

Nurse Advice Line: 1-800-TRICARE / 888-901-7144 or via https://www.MHSNurseAdviceLine.com.  

COVID-19 Update for JB MDL – 15 May

JB MDL Public Health Emergency Extension, remains Essential Personnel only

In order to continue our efforts to fight COVID-19, in consultation with the Public Health Emergency Officer and other emergency management professionals, the installation commander is extending the PHE for 90 days until 13 August for Joint Base McGuire-Dix-Lakehurst, NJ in accordance with DoD Instruction 6200.03, Public Health Emergency Management within the DoD and AFI 10-2519, Public Health Emergencies and Incidents of Public Health Concern. This extension is necessary to ensure installation leaders continue to have the legal framework and resources required to make timely decisions to protect the health of the force, families, and communities, and to sustain mission-critical and essential services during the ongoing pandemic. This extension does not presuppose continuation of the same level of restrictions and countermeasures, which will vary with local conditions and within various Health Protection Conditions. Base leadership will continually assess the need for this PHE and adjust its implementation in a manner that balances risk to people and risk to mission. At this time, JB MDL remains in HPCON Charlie, with additional Delta measures in place as well.

The reporting status of the installation remains “Essential Personnel Only,” as directed by your respective unit commanders. Additionally, access remains restricted to all except the following groups:

• Active duty military and their dependents (all Services)
• Uniformed Reserve and Guard members who work on the installation
• All United Communities base housing residents
• Balfour Beatty Communities housing residents living on Lakehurst proper
• Essential DoD civilians as directed by their unit commander/director
• Mission-essential contractors (utilizing their contractor ID card) as directed by the 87th Contracting Squadron or their Service Contracting Office
• Those who have current visitor's passes until their expiration date (new passes will only be issued with unit commander/director or above approval)
• Mail and deliveries through Commercial Gate

“The health and safety of our service members, civilian personnel, families, and our community is my top priority,” said JB MDL Installation Commander Col. Bridget Gigliotti. “Our efforts are having a positive impact on limiting the spread of COVID-19, as the number of new positive cases in New Jersey continues to drop. We’ll be closely following New Jersey’s efforts to continue the downward trend and ensure our Base Public Health Team continues their coordination with local, state and federal Public Health officials.”

JB MDL will continue to stay consistent with New Jersey county and state declarations and reopening actions, as applicable and balanced with mission and installation requirements. The New Jersey Stay at Home Order remains in effect until at least 5 June, with the governor likely to release updated guidance in the coming weeks. Everyone will play a part as federal and state guidelines adjusts to a “new normal”. Please continue following CDC, DoD, and base-level guidance.

View as PDF: https://jointbasemdl.usaf.afpims.mil/Portals/47/documents/COVID-19/PRESS RELEASE Joint Base McGuire Dix Lakehurst to reduce base access due to COVID19_2 april.pdf?ver=2020-04-02-222915-420

Q: Why did the base restrict access to the retirees and veterans?

A: In an effort to minimize health risks associated with COVID-19, the Joint Base Installation Commander has limited retirees and veterans access on base, in line with the NJ Stay-At-Home Order and the JB MDL Public Health Emergency Declaration. This decision was made to best mitigate the risk, threat and spread of COVID-19 with a two-fold focus: 1) To minimize the spread and exposure from outside members to our essential base personnel to protect mission sustainment and 2) to further mitigate risks. People of all ages can be infected by the new coronavirus (2019-nCoV). Older people, and people with pre-existing medical conditions (such as asthma, diabetes, and heart disease) appear to be more vulnerable to becoming severely ill with the virus. The World Health Organization and Centers for Disease Control and Prevention (CDC) advise people of all ages to take steps to protect themselves from the virus. For example, follow good hand hygiene, respiratory hygiene, and social distancing measures.

Q: What are the adjusted pharmacy hours? 

A: The Pharmacy is open 7:30 a.m. - 4 p.m. (Monday – Friday). As an additional service to our beneficiaries impacted by base access restrictions, the Pharmacy will provide refill pick-up services only to retirees, Saturday from 8 a.m. to noon. Please call 609-754-9470 or go to Tricare Online (www.tricareonline.com) to request a refill. 

Q: I have an appointment on base. How do I know if it’s cancelled? 

A: The Medical Group is making every effort to honor currently-scheduled appointments. In accordance with CDC recommendations, we are maximizing the use of virtual appointments and phone consultations for as many of our patients as possible. Unless a member from the clinic notifies you otherwise, your in-person appointment has not been cancelled. You can also check the status of your appointment at tricareonline.com. Please ensure your contact information is current and you have a working voicemail set up. Please call 1-866-DRS-APPT (1-866-377-2778) if you have any questions about your appointments. 

Q: I’m a retiree with a PCM on base. Can I come to my appointment?

A: Retirees enrolled to the Medical Group who have medical appointments will be authorized access to the installation only for their appointment. We are maximizing the use of virtual appointments and telephone consultations for as many of our patients as possible, so in-person visits will not be required in many cases. Please call 1-866-DRS-APPT (1-866-377-2778) if you have any questions about your appointments. 

Q. If I am a retiree who lives on the base or are an essential personnel DOD civilian with base access, am I allowed to shop at the Commissary or Exchange on the weekdays, or just Saturday?

A: You are allowed to shop during the week if you already have base access as a designated essential personnel or as an on-base housing resident. 

Q: I'm a patient at the family medicine clinic, a medically retired vet, and have a PCM on base.  I would like to message him directly about refilling one of my medications.

A: You can contact your Primary Care Manager (PCM) through Secure Messaging at www.tricareonline.com (TOL). This site also allows you to request medication refills, view your health records, make appointments, and contact the Nurse Advice Line.  You may also request to leave a message with your PCM by contacting the Medical Group Appointment Line at 1-866-DRS-APPT (1-866-377-2778).

Q: I have hand carry scripts, do I need to call first to schedule a time to come in and fill?

A: Please have your physician/clinic send the prescription to our Pharmacy as an electronically (e) Rx. If they have questions about this process, they can reach our Pharmacy team at 609-754-9470 (option #4). For new controlled prescriptions, beneficiaries should utilize Tricare Mail Order/home delivery or retail pharmacies. Hard copy prescriptions are not recommended at this time. There is a link on the Joint Base website, Coronavirus site labeled TRICARE PHARMACY INFO on the left-hand side if you have more questions. 

Q: What should I do if I think I have COVID-19?

A: If you are sick, please stay at home. For a large percentage of the population who contract COVID-19, they experience mild cold/flu-like symptoms. As a measure of caution to decrease risk of transmission to others, we recommend you remain at home even if your symptoms are minor. If you have concerns, you may call the COVID-19 Hotline at 609-754-9050 (Monday through Friday during normal duty hours). After hours, please call the Nurse Advice Line at 1-800-874-2273. 

Q: I was tested off-base. Now what? 

A: Notify your chain of command that you were tested, and update them with the results ASAP. You can also call the COVID-19 Hotline at 609-754-9050 during normal duty hours for questions.  

Q: What precautions should I be taking? 

A: JB MDL highly encourages everyone to follow the guidance issued by the Centers for Disease Control and Prevention (CDC). CDC officials recommend getting an influenza vaccine and taking everyday preventive actions to help preclude the spread of germs. All personnel and their families should continue to practice proper hygiene as the best way to prevent the spread of viruses. This includes washing hands with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60 percent alcohol. Also, avoid touching eyes, nose and mouth with unwashed hands and avoid close contact with those who are sick. Cleaning and disinfecting frequently touched objects also reduces contamination and spread of the virus. Finally, ensure social distancing, which means that you maintain a distance of six feet from other individuals and avoid gatherings. 

Q: I had a member travel out of the country. How do I get them on the quarantine list?

A: As a matter of precaution, members returning from overseas duties from affected regions should contact their chain of command and Public Health at the COVID-19 Hotline at 609-754-9050.

Q: Will CDC 1 remain operational, and if so, what safety/preventative measures are in place to protect the staff?

A: Extra cleaning measures were enacted last week and a screening process was established this week, which is on top of existing guidelines for when a child or staff are sick. CDC1 closed 27 March as a result of increased risk and likely community spread in the surrounding community. 

Q: Will those who paid for CDC services in advance be getting a refund for the services they aren’t using?

A: If parents kept their children home to fully achieve proper social distancing, or if parents are unable to use child care due to circumstances related to COVID-19, children will not lose their space. For those parents who were already charged, they will receive a credit. In addition, 1 April billing will be paused for children who are currently not in attendance.

Q: I’m a disabled veteran and my spouse/care-giver does all my errands, grocery shopping, etc. Can they get on base and shop for me?

A: Yes. Make sure you have your ID. As of right now, access to the Exchange and Commissary is only allowed on Saturdays for veterans and retirees who are not base residents.

Q: What are the commissary hours?

A: Early bird shopping has been suspended until further notice, and the commissary is conducting 100 percent ID checks upon entrance. Veterans and retirees living off-base will only have access on Saturdays.

McGuire/Dix Commissary Hours:

Monday - Saturday: 9 a.m. – 8 p.m. 

Sunday:  10 a.m.-7 p.m.

Lakehurst Commissary Hours: 

Closed Sunday - Monday 

Tuesday 9 a.m. - 6 p.m.

Wednesday - Friday 10 - 6 p.m.

Saturday 9 a.m. - 5 p.m. 

Q: Will you use decontamination measures in the base shopping areas to disinfect shopping carts and other surfaces/services?

A: The commissary is following the highest standards of the Department of Defense’s health protection in their stores, which includes wiping down checkout areas, restrooms and shopping carts, routine hand washing and other basic sanitation measures to avoid spreading germs. Employees are closely monitoring their health and well-being, and asking them to stay home if they, or someone in their household, are sick. 

Q: What is the protocol if someone has possible symptoms in an office area?

A: If the person in your office is showing actual symptoms of COVID-19, you should have them call COVID-19 Hotline: 609-754-9050 to determine their ability to work in that area. Just like non-COVID-19 situations, someone that is sick should be taking precautions to avoid getting others sick.

Q: Where can we get the most up-to-date information?

A: For all base-related information, please visit our official website: https://www.jbmdl.jb.mil/Coronavirus/, Our Facebook page (Joint Base McGuire-Dix-Lakehurst), and the JBMDL app. These are great places to get quick, up-to-date information. For information regarding COVID-19, please visit the website for the Center for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/index.html. 

Q: What is leadership doing to mitigate risks across the base?

A: Across JB MDL, many in-person meetings have been moved to digital, we’ve implemented teleconferencing and teleworking programs for both military and civilians where applicable, and reduced the number of individuals in any given location to align with the President’s guidance of 10 people or less in any one room. Leadership is closely monitoring the effects of COVID-19 on JB MDL and the community, as this is an evolving situation. Effective 17 March, a Public Health Emergency was declared for the joint base for 30 days. Effective 18 March, the base assumed Essential Personnel only status until 15 April, in line with state and county declarations. Effective 21 March, the base is in Health Protection Condition Charlie. Also, effective 23 March, there were restrictions announced limiting certain categories of DOD ID cardholders to Saturday access only (with limited exceptions).

Q. Can you put out a listing of where positive case people have been on the installation?

A. Public Health is conducting detailed and thorough contact tracing for all members testing positive for COVID-19 and they are directly notifying individuals determined to be at increased risk.  Public Health, in line with public health authorities across the country, do not announce specific areas where someone may have been unless there is an increased risk of virus transmission. We understand some may want to know every location someone who tests positive might have been, but location itself doesn’t translate to risk to others.  The virus is increasingly present in the local area and there is growing community transmission, so we encourage everyone to avoid a false sense of knowledge regarding exactly where the virus is and isn’t present. All members of our community should have a heightened sense of caution and practice strict social distancing and personal hygiene measures.  Continue to follow CDC guidance to protect yourself and others: wash your hands properly and often, use hand sanitizer, stay home when sick, maintain social distancing (6-foot separation as a general rule), avoid touching your face, and follow the NJ Stay-at-Home order. These measures, if employed consistently, are most effective at reducing your risk of getting COVID-19.

Q: Can we get 24 hour access gym membership back for the essential personnel?

A: The gym is closed, including 24 hour access for the health and safety of the fitness staff, our service members and their families. Joint Base Leadership will continue to assess when it’s appropriate to reopen the facility, in consultation with the Public Health Team.

Q: Will you use decontamination measures in base shopping areas (BX, Commissary, Shoppettes). To treat shopping carts and other surfaces/services?

A: The commissaries, exchanges, shoppettes and gas stations have disinfectant products available for patrons to use. In addition, please practice good hygiene when shopping/filling up with gas, wash your hands before and after, and use hand sanitizer that’s at least 60% alcohol. 

Q: Is the exchange staying open?

A: Yes, as of 25 March. Refer to the stoplight chart posted on the JBMDL website, JBMDL app, and official Facebook page. This chart is updated regularly and has the most current hours for on-base services.

Q: Do we need a letter to get on base? I work at the exchange.

A: No. Please contact your supervisor if you have more questions or concerns. 

Q: If we have very young kids and are mission essential. Should we fear bringing home the virus to our children? 

A: Practice good hygiene. Wash your hands, don’t touch your face, disinfect commonly touched items and areas, stay home if you are sick. If you are experiencing COVID-19 symptoms, call the hotline at 609-754-9050. 

Q: Where can we be tested?

A: If you are experiencing symptoms, call the COVID-19 Hotline at 609-754-9050 during duty hours. If it’s after hours or the weekend, call the Nurse Advice Line (NAL) 1-800-TRICARE / 888-901-7144 or your local urgent care.   

Q: Is there a possibility of closing base down completely? And you must have a note saying you’re essential?

A: There has been no decision to completely close the base, but additional steps to further restrict access are possible. We are not yet at the point of maintaining essential personnel lists to verify at the gate. Unit commanders/directors are deciding what personnel fit the requirement of essential personnel.

Q: Are there any local charities that need financial donations?

A: Yes, but the joint base will not endorse specific charities. We can state that both the American Red Cross and USO are on the base and providing support.

Q: How are you helping the senior citizens get all this info when they don’t have access to FB or the internet? How will you notify retirees if they are not on social media platforms?

A: We are working with the retirees office on base and local military support groups to help us reach those who may not be connected to social media.

Q: Is there a possibility that we will be able to go back to work earlier than 15 April or is there a possibility it will be extended?

A: As of right now, Joint Base Leadership has not extended the Essential Personnel only reporting status past 15 April, but they are working with the Public Health team and assessing higher headquarters guidance to determine if an extension in needed. Many personnel are currently continuing to work via telework until the installation re-opens for all personnel to physically report for duty.

Q:  I know some people (civilians) working on base. Will work continue?

A: The mission of the base continues and many have shifted to telework. The base remains essential personnel only. A civilian’s reporting status is determined by their chain of command.

Q: Can you help the people on base that have no supplies, because there is not enough? 

A: Commissaries and exchanges are doing the best they can to stock the shelves. If on base stores do not have the specific items you are looking for, we’d recommend other area grocery stores or online purchases.

Q: What if we need lab work? What is the process for off-base care?

A: The lab is still open on base. Please call the 87th Medical Group at (866-DRS-APPT/377-2778) for more specific questions. Or contact TRICARE. 

Q: Are we supposed to be utilizing the parks and common areas as of today?

A: Please stay at home to the maximum extent possible in accordance with NJ Stay-At-Home Order and the JB MDL Public Health Emergency Declaration. Follow social distancing protocols and avoid public places and gatherings. COVID-19 can remain on surfaces in these areas for a variety of times, including up to two days on steel surfaces. 

Q: Are you supplying masks to the airmen/soldiers while they’re working?

A: Masks are for those who are experiencing symptoms and medical professionals. Service members are following CDC guidelines on preventative health measures, such as social distancing, washing their hands, and not touching their face. 

Q. What do I do if I get tested off base and my results are positive for COVID-19?

A. Immediately contact the JB MDL COVID-19 Hotline at 609-754-9050 to alert the 87th Medical Group of your diagnosis, and be prepared for contact tracing procedures. You will then be given further instructions in accordance with CDC guidelines to ensure the health and safety of you and those around you. 

Q. I heard the base has established a quarantine and isolation facility on base? Is this true?

A. The base has designated two of our lodging facilities on base to lodge those unable to quarantine or isolate themselves on or off base. This is mainly for personnel arriving from locations requiring quarantine unable to self-quarantine at home, single military members who would normally enter on-base dorms and those attending essential pre-deployment courses requiring a 14-day quarantine. The base and effected units have established wrap-around services to ensure any individuals quarantined have the essentials needed throughout the quarantine/isolation period.

CDC Closure Announcement

Joint Base McGuire-Dix-Lakehurst leadership has been closely monitoring the COVID-19 situation and daily considering how it may impact our Child Development Center operations.  Their focus has been two-fold: enable the CDC to remain open for essential personnel and keep our children and staff safe.

Over the past few weeks, the CDC has implemented extra cleaning and risk management precautions.  Most recently, they implemented a screening process prior to facility entry.

Though we have not had a positive case in the CDC, we now see a significant increase in COVID-19 cases across New Jersey (3,675 as of 24 March), including significant numbers of cases in our surrounding communities. 

Thus, after careful consideration of the local situation (to include the closure of off-base childcare facilities earlier in this pandemic) and consultation with the Public Health Emergency Officer, the installation commander has made the decision to close the CDC, with Thursday, March 26 being the last day of care. Family Child Care Providers will remain in operation; however, they are full and not accepting additional children at this time.

We understand this closure presents difficulties for our military families and units across the Joint Base.  The Child Care Coordinator team is standing by to provide other options to help mitigate this burden while keeping the health of the children in mind for our team-mates. We also encourage affected members to communicate with their commanders and supervisors regarding this issue who are actively employing the Joint Base McGuire-Dix-Lakehurst commander’s direction to maximize telework to the greatest extent possible. The Child Care Coordinator team can be reached at 903-748-4062.

“We’ve made this closure decision with the health and safety of our children and staff in mind,” said Col. Bridget Gigliotti, Joint Base McGuire-Dix-Lakehurst commander. “We believe that as a community, we can work together to get through this challenging situation and keep the mission going.”

For all affected families (including parents affected by COVID-19 related circumstances), their children will not lose their CDC space.  Parents will not be charged fees for lost time, and if payment has already been made a credit will be rendered.  Billing will also be paused until the decision is made to reopen our CDCs.

Thank you for your patience and understanding as we strive to keep our children and staff safe while also balancing mission assurance.

In an effort to minimize health risks associated with COVID-19, the Joint Base Installation Commander has directed the following actions, in line with the NJ Stay-At-Home Order and the JB MDL Public Health Emergency Declaration:

Access to the installation will be suspended effective March 23, 2020 at 1200, for the following groups:

• Retirees who don’t live or work on the installation (access allowed on Saturdays only)
• Gold Star families (access allowed on Saturdays only)
• Disabled veterans (access allowed on Saturdays only)
• Off-Base fresh food deliveries, I.E. Grub Hub, Pizza, etc (vendor can be met at the welcome center parking lot outside the McGuire or Lakehurst gates)
• Honorary commanders

The following groups will continue to have access to the installation: 

• Active duty military and their dependents (all Services)
• Reserve and Guard members who work on the installation (must be in uniform or visibly displayed in their vehicle)
• All United Communities housing residents (NOTE: Retirees, Contactors, National Guard, and Reservists who live in base housing that don’t fit into another authorized access category will need to pick up a special access badge on Monday at the Dix Welcome Center from 1200-2100)
• Balfour Beatty Communities housing residents living on Lakehurst proper (NOTE: Retirees, Contactors, National Guard, and Reservists who live on main-base Lakehurst housing that don’t fit into another authorized access category will need to pick up a special access badge on Monday at the Lakehurst Welcome Center from 1200-1800)
• Essential DOD civilians as directed by their unit commander/director
• Mission essential contractors as directed by the 87th Contracting Squadron or their Service Contracting Office
• Those who have current visitor’s passes until their expiration date (new passes will only be issued with unit commander/director or above approval)
• Mail and deliveries through Commercial Gate
• Members who require emergency access, and do not meet the criteria above, should report to the Welcome Center.  Their Verbal Orders of the Commander request will be processed by the Welcome Center controller to the Emergency Operations Center and Crisis Action Team

Retirees and Disabled Veterans can travel onto the installation on Saturdays for shopping at the commissary, Exchange, MPF (ID cards only) and pharmacy (refill pick up from 8 am - noon). 

Pharmacy/Medication Service Options

Retirees can utilize the TRICARE Mail Order Pharmacy option.  The quickest way to get started is by accessing https://militaryrx.express-scripts.com/home-delivery or by calling 1-877-363-1303. 

Alternatively, retirees may take prescriptions to any network pharmacy to be filled. If you have already called in your medication order or dropped off a prescription to the 87th Medical Group pharmacy, but will not have base access, have your preferred pharmacy call the 87th MDG pharmacy at 609-754-9470 (option 4), and we will transfer the prescription.

If unable to utilize TRICARE Mail Order or a network pharmacy, the pharmacy will be open from 0800-1200 on Saturdays for retirees only.  Saturday pick-up can be pre-coordinated by calling the 87 MDG pharmacy at 609-754-9470.

ID cards/DEERS

Beginning Monday, March 23, ID cards/DEERS service is by appointment only for anyone accessing the installation. To make an appointment, call 609-754-4677 or visit https://rapids-appointments.dmdc.osd.mil/.  There will be appointments available for retirees only on Saturdays.

Base passes
Effective March 23, at 1200, new visitor pass requests will only be approved if members submit a long-term visitor's pass request form signed by unit commanders justifying your requirement for essential personnel access. The visitor's pass request form can be downloaded here and on the JB Mobile App.

The base leadership is closely monitoring the effects of COVID-19 on our community and services. We encourage everyone to take health protection measures seriously, as this is an evolving situation. JB MDL will continue to release policy updates as they become available.

Due to the evolving threat of COVID-19, the Joint Base McGuire-Dix-Lakehurst commander has implemented HPCON CHARLIE for JB MDL to protect the health and safety of its members, and to posture our teams to help mitigate the risk of contracting or spreading respiratory illnesses, effective noon March 21.

HPCON CHARLIE is a substantial health alert in response to continued and increased public health risks in the local community and surrounding major metropolitan areas. JB MDL members should continue to practice strict hygiene measures as outlined by the Center for Disease Control and Prevention (to include but not limited to frequent washing and/or sanitizing hands; social distancing, limiting group sizes to the smallest practical, etc).

Continue to stay educated through checking the JBMDL app’s COVID-19 tab, Centers for Disease Control and Prevention announcements, routine health alerts, regular preparedness activities, and your chain of command.

www.cdc.gov/coronavirus/2019-nCoV/index.html

Traveling off-base

As a result of the COVID-19 pandemic, New Jersey Governor Phil Murphy issued a stay-at-home order directing residents to stay at home unless traveling for necessities and for the closure of all non-essential retail businesses to the public.

NJ Governor Announcement of Stay-at-home order: https://covid19.nj.gov/faqs/nj-information/general-public/governor-murphy-announces-statewide-stay-at-home-order-closure-of-all-non-essential-retail-businesses 

As you know, there are many Essential Personnel who reside in the community and travel to the base to report for duty. If encountered by local law enforcement during travel, service members and federal employees shall identify themselves using their military ID and explain the nature of their travel (having a military ID is not an exemption to the Governor’s order; if you are malingering and acting outside the state’s Executive Order, you may be cited by law enforcement).

Doughboy Inn Update

Part of Doughboy Inn remains allocated to support a HHS/CDC federal quarantine mission. There have been zero passengers that have arrived at this time. Part of the Doughboy Inn will begin supporting lodging for limited essential personnel, so expect to see more movement in the area that is not associated with the HHS/CDC mission. 

The base leadership is closely monitoring the effects of COVID-19 on our community and services. We encourage everyone to take health protection measures seriously, as this is an evolving situation. JB MDL will continue to release policy updates as they become available.

Due to the evolving threat of COVID-19, the Joint Base McGuire-Dix-Lakehurst commander has implemented HPCON CHARLIE for JBMDL to protect the health and safety of its members, and to posture our teams to help mitigate the risk of contracting or spreading respiratory illnesses, effective noon March 21.

JBMDL remains “essential personnel” only. If you do not live on base or have an official and necessary purpose to enter the base, please stay home for the safety of you and others (access to the Commissary and AAFES are not restricted but should be limited due to the significant health and public safety risks).

HPCON CHARLIE is a substantial health alert in response to continued and increased public health risks in the local community and surrounding major metropolitan areas. JBMDL members should continue to practice strict hygiene measures as outlined by the Center for Disease Control and Prevention (to include but not limited to frequent washing and/or sanitizing hands; social distancing, limiting group sizes to the smallest practical, etc).

Continue to stay educated through checking the JBMDL app’s COVID-19 tab, Centers for Disease Control and Prevention announcements, routine health alerts, regular preparedness activities, and your chain of command.

www.cdc.gov/coronavirus/2019-nCoV/index.html

www.jbmdl.jb.mil/Coronavirus/

UPDATE: The Base Public Affairs Officer spoke with NJ.com. They incorrectly interpreted the press release the base sent out two days ago announcing the positive case of a "dependent of a service member" and triple posted inaccurately. The base has requested they correct the article. Please see below for the official locations to get information about cases in Burlington County and those announced by the base (which is also in coordination with county officials).

------------

The joint base is aware of a NJ.com report that lists 3 children of JBMDL service members have tested positive for COVID-19. This report is not in line with Burlington County reporting and has not been confirmed by base public health officials. To find officially confirmed cases by the county, please visit official county websites. Also, for the latest JBMDL positive cases, visit the official JBMDL website https://www.jbmdl.jb.mil/Coronavirus/ and mobile app.

JB MDL announces first positive COVID-19 case

Joint Base McGuire-Dix-Lakehurst announces first positive COVID-19 case. 

A dependent of a service member assigned to the joint base is currently undergoing evaluation and treatment following a positive novel coronavirus test.  The individual is in isolation at an off-base residence. Medical officials are performing contact tracing, and related information will be provided when available. 

“Right now we have one confirmed case of COVID-19,” said Col Bridget Gigliotti, Joint Base McGuire-Dix-Lakehurst commander. “The safety of our service members, families and employees is our top priority.  We will continue to work with our interagency partners to ensure we do everything we can to mitigate the effects of COVID-19 and ensure everyone has the most up-to-date information on appropriate measures to prevent the potential spread of the virus.”   

The current Health Protection Condition level for JB MDL is Bravo to reflect the moderate disease threat posed by COVID-19 and the risk of exposure to personnel.  Also, the base recently announced a Public Health Emergency in line with county and state declarations. Personnel should avoid handshaking, wipe common-use items, avoid risk areas and self-isolate as needed.  

We encourage all joint base personnel and families to stay informed on COVID-19 with updates from the CDC and base-level communications methods, including our base mobile app, website and social media pages.  

https://www.jbmdl.jb.mil/News/Article-Display/Article/2117222/jb-mdl-announces-first-positive-covid-19-case/

JB MDL announces public health emergency, essential personnel manning

The JB MDL installation commander has declared a public health emergency for the base as of March 17 due to the evolving threat of COVID-19.

The declaration of a public health emergency allows the base commander to take certain protective measures. The emergency order is in place for 30 days.

The state of New Jersey and Burlington County, including other various counties throughout the state, are in similar states of emergency.

The order can be terminated or extended as required. The commander’s authorities are cited in DoD Instruction (DoDI) 6200.03, “Public Health Emergency Management (PHEM) Within the DoD,” and Air Force Instruction (AFI) 10-2519, “Public Health Emergencies and Incidents of Public Health Concern.”

The base is open for essential personnel reporting for duty and some support functions will remain available. Additionally, access to base is restricted to contractor personnel except for those supporting mission-essential contracts. Contractor employees should contact their company supervisor for specific direction.

As a reminder, JB MDL is currently in Health Protection Condition (HPCON) Bravo. HPCON B level is an outbreak or high exposure risk and includes moderate health protection measures such as no handshaking, additional cleaning of common-use areas; however, be aware that more restrictive additional HPCON C measures could be implemented.

Essential personnel reporting:
JB MDL will assume essential-personnel manning effective March 18 until April 15. Only essential personnel will report for duty. Those members should contact their respective command teams for specific reporting instructions. Units should maximize use of telework.

Additional info:
The 87th ABW Medical Group has set up a hotline specifically if you are a 87th Medical Group beneficiary and you have specific/personal COVID-19 medical concerns: 609-754-9050, which is operated between 0745 and 1600 during the week. All other calls should be directed to the Nurse Advise Line at 1-800-TRICARE (874-2273), option 1.

As a reminder, you should call ahead before entering any clinic if you suspect you have COVID-19, to avoid contaminating the facility and possibly exposing others to the virus.

“The health and safety of our service members, civilian personnel, families and our community is our top priority,” said JB MDL Installation Commander, Col. Bridget Gigliotti. “We will continue to work with local, state and federal health partners to ensure we do everything we can to mitigate the effects of COVID-19 and ensure our personnel and their families have the most up-to-date information on appropriate measures to prevent the potential spread of the virus.”

The base continues monitoring the COVID-19 situation. The Joint Base leadership team and our public health experts continue to work closely with county, state and federal health teams to reduce the spread of the virus. Here are a few additional updates:

1. The Joint Base Installation Commander has directed JB MDL to assume Health Protection Condition Bravo (up from HPCON Alpha) as a result of the heightened exposure risk and continued spread of COVID-19 globally. NJ positive cases continue to increase. There are still 0 confirmed positive COVID-19 cases at JB MDL.

HPCON Bravo includes the following actions:

- Strict hygiene (frequently washing and/or sanitizing hands, wiping common-use items with disinfectant)

- Covering mouths and noses with a tissue or sleeve when coughing or sneezing; and staying home when sick

- Practice social distancing and refrain from physical contact such as hand shaking and sharing food, etc.

- Further assessing procedures and putting in additional measures to reduce exposure risk

2.  There are many customer service functions that have begun implementing HPCON B procedures or modifying their customer interaction:

- Security Forces ID Card procedures at the gate have been modified. Please follow all directions provided by the Defender. The driver is still responsible for collecting all passenger ID cards and displaying them to the Defender.  Visitors will still require a pass to enter the installation.

- Dining facilities temporarily eliminated salad bars

- Additional changes or modifications will be made as units/services access their HPCON B posture.

Check the Joint Base App COVID-19 section for the latest changes to services

3.  The Open House Air Show, Power in the Pines, scheduled for May 16-17 is cancelled. As you have likely seen, most upcoming air shows have postponed or cancelled throughout the country. This decision is based on guidance from the Center for Disease Control and Prevention, Department of Defense and the Air Force related to mass gatherings and cancellation of community outreach events. All of this is on top of the public health risk of gathering 75,000 people in one area, potentially widely spreading the virus. Other upcoming mass gatherings on base are being reviewed by Joint Base leadership for cancellation or re-scoping. 

4. As a reminder, if you or a member of your family develop flu-like symptoms with fever and cough or shortness of breath and suspect you have had contact with a person who has COVID-19 (or have been to areas of community spread), call the your medical facility first to prevent possible transmission in their facilities. For: please call the 87 MDG COVID-19 Hotline at 609-754-9050 (M-F, 0745-1600); after-duty hours and weekends, call the Nurse Advise Line at 1-800-TRICARE (874-2273), option 1.

For the latest updates on this evolving situation, please visit:

- CDC COVID-19 website: www.cdc.gov/COVID19

- DOD COVID-19 website: https://www.defense.gov/Explore/Spotlight/Coronavirus/

- JB MDL COVID-19 website: https://www.jbmdl.jb.mil/Information/CDC-Novel-Coronavirus-Response-Support/

- JB MDL Mobile App "JBMDL": COVID-19 section

This is an ever-changing situation.  Please check the JB MDL app frequently to stay current on changes.

The base is closely monitoring the COVID-19 situation and taking actions to respond to any COVID-19 impacts on our installation, our personnel and their families and the local community. The Joint Base leadership team and our public health experts are working closely with county, state and federal health teams to reduce the spread of the virus.

Public Schools
Many of the public schools in the area are closing, and some going to remote-schooling for up to four weeks. If personnel assigned to the joint base are affected by the closures, we encourage you to speak directly with your supervisor/unit to address any personal impacts. We are also determining what, if any, additional youth services will be available.

Youth Programs/CDCs
All programs will remain open at this time. Base public health professionals have advised that the risk remains low in the surrounding community. As missions continue on the joint base, we will continue to balance continued military operations with continuing support services. We are closely monitoring the COVID-19 situation and will adjust as needed. As services expand or reduce, the Force Support Squadron will communicate any changes.

Travel Info

The Department of Defense has released guidance on travel restrictions applicable to all DOD military and civilian personnel. Your unit will be working to ensure they are in line with your Services’ specific guidance and may issue further unit-specific guidance.

Customer service functions may experience reduced services and not all non-mission essential services will continue. We ask for your patience as we work through this COVID-19 response.

The Joint Base Public Affairs team is working to keep both the Joint Base Mobile App COVID-19 section and the official base website updated with the latest information. They include applicable links to CDC and DOD guidance.

Specific questions for customer service functions should to be sent directly to that office/service. Any unit-specific questions should be addressed through your normal chain of command. If you have personal medical questions about COVID-19, please call the 87 MDG COVID-19 Hotline at 609-754-9050 (M-F 0745-1600).

As a joint base, we must work together as a community to tackle many of the unique challenges that will come with this situation. Thank you for your patience and understanding in these challenging times. Force health protection is our top priority, and we will make every effort to ensure that members across JB MDL have the most up-to-date information on appropriate measures to prevent potential spread of the virus. Leadership across JB MDL is committed to preserving the ability of our servicemen and women to provide for national defense and current worldwide military missions.

CDC:
www.cdc.gov/COVID19

DOD FAQs on Travel Restriction Guidance:
https://media.defense.gov/…/…/1/FAQ_TRAVEL_RESTRICTIONS.PDF…

Statement by DoD on Domestic Travel Restrictions:
https://www.defense.gov/…/statement-by-…/source/GovDelivery/

Joint Base MDL leaders and its medical experts want to emphasize that despite the low risk to JBMDL and the local community, everyone can do their part to mitigate risk and impact to their health and the mission. Leadership is actively monitoring the current situation to ensure the health and safety of our service members, civilian workforce and families.

At this time, there is no impact to JBMDL mission or operations.

To date, there have been ZERO quarantined passengers at Doughboy Inn. If you’ve seen any personnel/movement at the facility, it is the contractor that’s in place and Department of Health and Human Services and Center for Disease Control and Prevention personnel whose offices are set up there in preparation to receive any passengers needing quarantine. We continue to be ready to support DHHS/CDC for their mission.

To ensure we keep our community safe and are able to safely continue our missions here at JBMDL, we are implementing selected measures from higher health protection condition levels to further prepare our installation. The base remains in close coordination with county, state and federal public health officials.

In line with our primary focus on mission assurance, we are prepared to take necessary actions to ensure that our personnel are fully capable of performing their mission.

Continue standard precautions to stop the spread of germs and prevent respiratory illnesses like COVID-19:

• Wash hands with liquid soap and water and rub for at least 20 seconds. If unavailable, use an alcohol based-hand sanitizer with at least 60% alcohol.
• Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
• Avoid touching your eyes, nose, and mouth.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
• Stay home if you are sick.

If you develop flu-like symptoms with fever and cough or shortness of breath and suspect you have had contact with a person who has COVID-19, call your medical facility prior to seeking medical care to prevent possible transmission in the clinic. For 87th Medical Group beneficiaries, call the Appointment Line at 866-377-2778.

To stay up to date on any travel restrictions, please see www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

For the latest updates on this evolving situation, please visit the CDC 2019 Novel Coronavirus website at: www.cdc.gov/COVID19

JBMDL postured to support HHS in novel coronavirus response

At the direction of the Secretary of Defense, Joint Base McGuire-Dix-Lakehurst has been selected to assist the Department of Health and Human Services in housing up to 20 individuals with possible exposure to the novel coronavirus.

JBMDL’s only role is to provide support by housing incoming passengers for observation, specifically any passengers identified for quarantine arriving to Newark International Airport, New Jersey. They will be housed for up to 14 days in a stand-alone building at the Doughboy Inn on JBMDL to be assessed for symptoms by HHS and Centers for Disease Control and Prevention personnel.

This is a preventative measure. Every passenger receives multiple, thorough screenings before leaving from overseas and again upon arrival to the United States. HHS will be responsible for all care, transportation, and security of the passengers during the quarantine period. Anyone showing symptoms of the infection will be transported to an off-base medical facility for a full medical evaluation, treatment, and isolation.

JBMDL personnel will not be directly in contact with the passengers, and passengers will not have access to any base location other than their assigned lodging. CDC personnel follow procedures to ensure proper sanitary/protection measures are taken when interacting with quarantined individuals to avoid any spread of potential contamination. A safety cordon will be established to ensure the JBMDL mission can safely continue, the privacy of the passengers can be assured, and to protect the health and welfare of our community.

No other individuals are staying at the Doughboy Inn at this time, as the base has multiple lodging facilities. Military personnel who would have normally used the Doughboy Inn, will be accommodated in other lodging facilities on base or will be able to receive non-availability letters that assure they are reimbursed at the proper rate for off-base lodging.

While the coronavirus is a very serious public health threat, CDC assesses the immediate health risk to the general public as low. For more information about the coronavirus, please visit the CDC website:

www.cdc.gov/coronavirus/2019-ncov/faq.html and www.cdc.gov/coronavirus/2019-ncov/summary.html

The Defense Department has created a Spotlight Page on its website to convey latest updates as the novel coronavirus - www.defense.gov/Explore/Spotlight/Coronavirus/

The public health and safety of our personnel and their families is the primary responsibility and priority of our base leadership team.

Questions outside of the DoD scope of lodging support should be directed to HHS or CDC Public Information Offices.

JB MDL COVID-19 FAQs (as of 30 March)

Q: Why did the base restrict access to the retirees and veterans?

A: In an effort to minimize health risks associated with COVID-19, the Joint Base Installation Commander has limited retirees and veterans access on base, in line with the NJ Stay-At-Home Order and the JB MDL Public Health Emergency Declaration. This decision was made to best mitigate the risk, threat and spread of COVID-19 with a two-fold focus: 1) To minimize the spread and exposure from outside members to our essential base personnel to protect mission sustainment and 2) to further mitigate risks. People of all ages can be infected by the new coronavirus (2019-nCoV). Older people, and people with pre-existing medical conditions (such as asthma, diabetes, and heart disease) appear to be more vulnerable to becoming severely ill with the virus. The World Health Organization and Centers for Disease Control and Prevention (CDC) advise people of all ages to take steps to protect themselves from the virus. For example, follow good hand hygiene, respiratory hygiene, and social distancing measures.

Q: What are the adjusted pharmacy hours? 

A: The Pharmacy is open 7:30 a.m. - 4 p.m. (Monday – Friday). As an additional service to our beneficiaries impacted by base access restrictions, the Pharmacy will provide refill pick-up services only to retirees, Saturday from 8 a.m. to noon. Please call 609-754-9470 or go to Tricare Online (www.tricareonline.com) to request a refill. 

Q: I have an appointment on base. How do I know if it’s cancelled? 

A: The Medical Group is making every effort to honor currently-scheduled appointments. In accordance with CDC recommendations, we are maximizing the use of virtual appointments and phone consultations for as many of our patients as possible. Unless a member from the clinic notifies you otherwise, your in-person appointment has not been cancelled. You can also check the status of your appointment at tricareonline.com. Please ensure your contact information is current and you have a working voicemail set up. Please call 1-866-DRS-APPT (1-866-377-2778) if you have any questions about your appointments. 

Q: I’m a retiree with a PCM on base. Can I come to my appointment?

A: Retirees enrolled to the Medical Group who have medical appointments will be authorized access to the installation only for their appointment. We are maximizing the use of virtual appointments and telephone consultations for as many of our patients as possible, so in-person visits will not be required in many cases. Please call 1-866-DRS-APPT (1-866-377-2778) if you have any questions about your appointments. 

Q. If I am a retiree who lives on the base or are an essential personnel DOD civilian with base access, am I allowed to shop at the Commissary or Exchange on the weekdays, or just Saturday?

A: You are allowed to shop during the week if you already have base access as a designated essential personnel or as an on-base housing resident. 

Q: I'm a patient at the family medicine clinic, a medically retired vet, and have a PCM on base.  I would like to message him directly about refilling one of my medications.

A: You can contact your Primary Care Manager (PCM) through Secure Messaging at www.tricareonline.com (TOL). This site also allows you to request medication refills, view your health records, make appointments, and contact the Nurse Advice Line.  You may also request to leave a message with your PCM by contacting the Medical Group Appointment Line at 1-866-DRS-APPT (1-866-377-2778).

Q: I have hand carry scripts, do I need to call first to schedule a time to come in and fill?

A: Please have your physician/clinic send the prescription to our Pharmacy as an electronically (e) Rx. If they have questions about this process, they can reach our Pharmacy team at 609-754-9470 (option #4). For new controlled prescriptions, beneficiaries should utilize Tricare Mail Order/home delivery or retail pharmacies. Hard copy prescriptions are not recommended at this time. There is a link on the Joint Base website, Coronavirus site labeled TRICARE PHARMACY INFO on the left-hand side if you have more questions. 

Q: What should I do if I think I have COVID-19?

A: If you are sick, please stay at home. For a large percentage of the population who contract COVID-19, they experience mild cold/flu-like symptoms. As a measure of caution to decrease risk of transmission to others, we recommend you remain at home even if your symptoms are minor. If you have concerns, you may call the COVID-19 Hotline at 609-754-9050 (Monday through Friday during normal duty hours). After hours, please call the Nurse Advice Line at 1-800-874-2273. 

Q: I was tested off-base. Now what? 

A: Notify your chain of command that you were tested, and update them with the results ASAP. You can also call the COVID-19 Hotline at 609-754-9050 during normal duty hours for questions.  

Q: What precautions should I be taking? 

A: JB MDL highly encourages everyone to follow the guidance issued by the Centers for Disease Control and Prevention (CDC). CDC officials recommend getting an influenza vaccine and taking everyday preventive actions to help preclude the spread of germs. All personnel and their families should continue to practice proper hygiene as the best way to prevent the spread of viruses. This includes washing hands with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60 percent alcohol. Also, avoid touching eyes, nose and mouth with unwashed hands and avoid close contact with those who are sick. Cleaning and disinfecting frequently touched objects also reduces contamination and spread of the virus. Finally, ensure social distancing, which means that you maintain a distance of six feet from other individuals and avoid gatherings. 

Q: I had a member travel out of the country. How do I get them on the quarantine list?

A: As a matter of precaution, members returning from overseas duties from affected regions should contact their chain of command and Public Health at the COVID-19 Hotline at 609-754-9050.

Q: Will CDC 1 remain operational, and if so, what safety/preventative measures are in place to protect the staff?

A: Extra cleaning measures were enacted last week and a screening process was established this week, which is on top of existing guidelines for when a child or staff are sick. CDC1 closed 27 March as a result of increased risk and likely community spread in the surrounding community. 

Q: Will those who paid for CDC services in advance be getting a refund for the services they aren’t using?

A: If parents kept their children home to fully achieve proper social distancing, or if parents are unable to use child care due to circumstances related to COVID-19, children will not lose their space. For those parents who were already charged, they will receive a credit. In addition, 1 April billing will be paused for children who are currently not in attendance.

Q: I’m a disabled veteran and my spouse/care-giver does all my errands, grocery shopping, etc. Can they get on base and shop for me?

A: Yes. Make sure you have your ID. As of right now, access to the Exchange and Commissary is only allowed on Saturdays for veterans and retirees who are not base residents.

Q: What are the commissary hours?

A: Early bird shopping has been suspended until further notice, and the commissary is conducting 100 percent ID checks upon entrance. Veterans and retirees living off-base will only have access on Saturdays.

McGuire/Dix Commissary Hours:

Monday - Saturday: 9 a.m. – 8 p.m. 

Sunday:  10 a.m.-7 p.m.

Lakehurst Commissary Hours: 

Closed Sunday - Monday 

Tuesday 9 a.m. - 6 p.m.

Wednesday - Friday 10 - 6 p.m.

Saturday 9 a.m. - 5 p.m. 

Q: Will you use decontamination measures in the base shopping areas to disinfect shopping carts and other surfaces/services?

A: The commissary is following the highest standards of the Department of Defense’s health protection in their stores, which includes wiping down checkout areas, restrooms and shopping carts, routine hand washing and other basic sanitation measures to avoid spreading germs. Employees are closely monitoring their health and well-being, and asking them to stay home if they, or someone in their household, are sick. 

Q: What is the protocol if someone has possible symptoms in an office area?

A: If the person in your office is showing actual symptoms of COVID-19, you should have them call COVID-19 Hotline: 609-754-9050 to determine their ability to work in that area. Just like non-COVID-19 situations, someone that is sick should be taking precautions to avoid getting others sick.

Q: Where can we get the most up-to-date information?

A: For all base-related information, please visit our official website: https://www.jbmdl.jb.mil/Coronavirus/, Our Facebook page (Joint Base McGuire-Dix-Lakehurst), and the JBMDL app. These are great places to get quick, up-to-date information. For information regarding COVID-19, please visit the website for the Center for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/index.html. 

Q: What is leadership doing to mitigate risks across the base?

A: Across JB MDL, many in-person meetings have been moved to digital, we’ve implemented teleconferencing and teleworking programs for both military and civilians where applicable, and reduced the number of individuals in any given location to align with the President’s guidance of 10 people or less in any one room. Leadership is closely monitoring the effects of COVID-19 on JB MDL and the community, as this is an evolving situation. Effective 17 March, a Public Health Emergency was declared for the joint base for 30 days. Effective 18 March, the base assumed Essential Personnel only status until 15 April, in line with state and county declarations. Effective 21 March, the base is in Health Protection Condition Charlie. Also, effective 23 March, there were restrictions announced limiting certain categories of DOD ID cardholders to Saturday access only (with limited exceptions).

Q. Can you put out a listing of where positive case people have been on the installation?

A. Public Health is conducting detailed and thorough contact tracing for all members testing positive for COVID-19 and they are directly notifying individuals determined to be at increased risk.  Public Health, in line with public health authorities across the country, do not announce specific areas where someone may have been unless there is an increased risk of virus transmission. We understand some may want to know every location someone who tests positive might have been, but location itself doesn’t translate to risk to others.  The virus is increasingly present in the local area and there is growing community transmission, so we encourage everyone to avoid a false sense of knowledge regarding exactly where the virus is and isn’t present. All members of our community should have a heightened sense of caution and practice strict social distancing and personal hygiene measures.  Continue to follow CDC guidance to protect yourself and others: wash your hands properly and often, use hand sanitizer, stay home when sick, maintain social distancing (6-foot separation as a general rule), avoid touching your face, and follow the NJ Stay-at-Home order. These measures, if employed consistently, are most effective at reducing your risk of getting COVID-19.

Q: Can we get 24 hour access gym membership back for the essential personnel?

A: The gym is closed, including 24 hour access for the health and safety of the fitness staff, our service members and their families. Joint Base Leadership will continue to assess when it’s appropriate to reopen the facility, in consultation with the Public Health Team.

Q: Will you use decontamination measures in base shopping areas (BX, Commissary, Shoppettes). To treat shopping carts and other surfaces/services?

A: The commissaries, exchanges, shoppettes and gas stations have disinfectant products available for patrons to use. In addition, please practice good hygiene when shopping/filling up with gas, wash your hands before and after, and use hand sanitizer that’s at least 60% alcohol. 

Q: Is the exchange staying open?

A: Yes, as of 25 March. Refer to the stoplight chart posted on the JBMDL website, JBMDL app, and official Facebook page. This chart is updated regularly and has the most current hours for on-base services.

Q: Do we need a letter to get on base? I work at the exchange.

A: No. Please contact your supervisor if you have more questions or concerns. 

Q: If we have very young kids and are mission essential. Should we fear bringing home the virus to our children? 

A: Practice good hygiene. Wash your hands, don’t touch your face, disinfect commonly touched items and areas, stay home if you are sick. If you are experiencing COVID-19 symptoms, call the hotline at 609-754-9050. 

Q: Where can we be tested?

A: If you are experiencing symptoms, call the COVID-19 Hotline at 609-754-9050 during duty hours. If it’s after hours or the weekend, call the Nurse Advice Line (NAL) 1-800-TRICARE / 888-901-7144 or your local urgent care.   

Q: Is there a possibility of closing base down completely? And you must have a note saying you’re essential?

A: There has been no decision to completely close the base, but additional steps to further restrict access are possible. We are not yet at the point of maintaining essential personnel lists to verify at the gate. Unit commanders/directors are deciding what personnel fit the requirement of essential personnel.

Q: Are there any local charities that need financial donations?

A: Yes, but the joint base will not endorse specific charities. We can state that both the American Red Cross and USO are on the base and providing support.

Q: How are you helping the senior citizens get all this info when they don’t have access to FB or the internet? How will you notify retirees if they are not on social media platforms?

A: We are working with the retirees office on base and local military support groups to help us reach those who may not be connected to social media.

Q: Is there a possibility that we will be able to go back to work earlier than 15 April or is there a possibility it will be extended?

A: As of right now, Joint Base Leadership has not extended the Essential Personnel only reporting status past 15 April, but they are working with the Public Health team and assessing higher headquarters guidance to determine if an extension in needed. Many personnel are currently continuing to work via telework until the installation re-opens for all personnel to physically report for duty.

Q:  I know some people (civilians) working on base. Will work continue?

A: The mission of the base continues and many have shifted to telework. The base remains essential personnel only. A civilian’s reporting status is determined by their chain of command.

Q: Can you help the people on base that have no supplies, because there is not enough? 

A: Commissaries and exchanges are doing the best they can to stock the shelves. If on base stores do not have the specific items you are looking for, we’d recommend other area grocery stores or online purchases.

Q: What if we need lab work? What is the process for off-base care?

A: The lab is still open on base. Please call the 87th Medical Group at (866-DRS-APPT/377-2778) for more specific questions. Or contact TRICARE. 

Q: Are we supposed to be utilizing the parks and common areas as of today?

A: Please stay at home to the maximum extent possible in accordance with NJ Stay-At-Home Order and the JB MDL Public Health Emergency Declaration. Follow social distancing protocols and avoid public places and gatherings. COVID-19 can remain on surfaces in these areas for a variety of times, including up to two days on steel surfaces. 

Q: Are you supplying masks to the airmen/soldiers while they’re working?

A: Masks are for those who are experiencing symptoms and medical professionals. Service members are following CDC guidelines on preventative health measures, such as social distancing, washing their hands, and not touching their face. 

Q. What do I do if I get tested off base and my results are positive for COVID-19?

A. Immediately contact the JB MDL COVID-19 Hotline at 609-754-9050 to alert the 87th Medical Group of your diagnosis, and be prepared for contact tracing procedures. You will then be given further instructions in accordance with CDC guidelines to ensure the health and safety of you and those around you. 

Q. I heard the base has established a quarantine and isolation facility on base? Is this true?

A. The base has designated two of our lodging facilities on base to lodge those unable to quarantine or isolate themselves on or off base. This is mainly for personnel arriving from locations requiring quarantine unable to self-quarantine at home, single military members who would normally enter on-base dorms and those attending essential pre-deployment courses requiring a 14-day quarantine. The base and effected units have established wrap-around services to ensure any individuals quarantined have the essentials needed throughout the quarantine/isolation period.

DoD Overseas Stop Movement Order in Response to COVID-19: 

https://www.defense.gov/newsroom/releases/release/article/2125725/overseas-stop-movement-order-in-response-to-covid-19/

CDC Issues Domestic Travel Advisory for New York, New Jersey, and Connecticut

https://www.cdc.gov/media/releases/2020/s038-travel-advisory.html

Q. Why is DOD involved with the coronavirus response?
A. The Defense Department is supporting our interagency partners by housing passengers during their 14-day quarantine period. Health Security is a pillar of national security, and DoD has an important role in supporting the implementation of the federal quarantine orders and ensuring the safety of those evacuating to the United States, as well as those on our base and in our communities.

Q. What role does HHS/CDC play in the evacuation process?
A. CDC’s goal is to complete the health screening and quarantine activities in a manner that safeguards the health and safety of all passengers and the people of the United States. The Federal Quarantine Order will last for at least 14 days from when a person was last in an area where the virus was being spread. CDC medical professionals repeatedly check passengers for symptoms such as: fever, cough, and difficulty breathing. CDC will also ask a series of questions about each passenger’s health and risk of exposures to others with the 2019 novel coronavirus. If a passenger begins to experience symptoms (fever, coughing, or difficulty breathing) while in quarantine, the individual will be evaluated regarding the need for further treatment or transportation to a local healthcare facility.

AF Portal Airmen Telework Resources - 3 Apr 2020  http://​https://www.my.af.mil/gcss-af/USAF/ep/contentView.do?contentType=EDITORIAL&contentId=c2832F16970EA199B0170EA58D8A40000&channelPageId=s6925EC1356510FB5E044080020E329A9

General Information:
VPN is intended for people who need access to share drives and other AFNET only based services.  If members only need access to email please utilize OWA on government or personal computers without using VPN.  This prevents the overloading of VPN services and maximizes availability to those who need it.  This also applies for the majority of websites and web based services such as vPC, vMPF, TBA, and ADLS as they can be accessed from personal or government machines without the need of a VPN connection.

Some services work better on some browsers than others so please attempt to use a different browsers if you encounter any issues. Edge, Internet explorer, and Chrome should be on every computer.

How to use the new USAF VPN Client:

1. Establish a functional internet connection (wireless or wired) outside the AFNet
2. Double click on the USAF VPN Client icon on the desktop or by selecting BIG-IP Edge Client through the Start Menu
3. Click “Connect” button – the client will attempt to start a VPN connection
4. The client will display a DoD monitored resource message. Click ‘Okay, Proceed to App” green button to proceed
5. Select the “Authentication Cert” (PIV-Auth) certificate from more choices. Note: Some users who have not migrated may still have to select the 10-digit “ID Cert”
6. After VPN session is established, VPN will minimize to the system tray
7. To Disconnect, open the client and select “Disconnect”. To find the client in the system tray, click on the up arrow in the bottom right corner of your screen near the date/time.

Notes:

• VPN connectivity will disconnect after two hours of inactivity, or when the computer goes to sleep—whichever occurs first.
• The new VPN capability fielding was expedited; planning and fielding for full capacity continues.
• If not actively working, log off VPN to allow other users to access the AFNET VPN. Utilize OWA Webmail if you only need email access. OWA is the recommended first option if email is your primary requirement
• For additional information see EURAM User Guide in resources section below.

How to use the old USAF AFNET SSL VPN:

If you cannot connect to the new VPN service, you can attempt to use the old VPN system using the following instructions: (Note: The old VPN service is much more limited than the new system. Overall, it only supports 9K simultaneous connections.)

1. Establish a functional internet connection (wireless or wired) outside the AFNet
2. Open ‘AFNet VPN Client’ or ‘AFNet SSL VPN Client’
3. Click ‘Connect’ to establish VPN connection
4. Select the “Authentication Cert” (16-digit PIV-Auth certificate) from more choices

Additional remote access capabilities:

Office 365: Offers cloud versions of the Microsoft Office suite you have on your computer.  This includes Teams, Outlook, and more.

1. Establish a VPN connection listed above if not directly connected to the AFNet
2. Open browser (Edge preferred), go to site: https//www.office.com/
3. Sign in with your us.af.mil email address (e.g. first.last@us.af.mil)

Outlook Web Access (OWA):  Primary option for users needing only email access. Requires AFNet account, CAC reader, personal or government computer. OWA Common Issues/Fixes located in the Resource section below.

•  Users Internal to AFNet (on VPN or at work):

1. Open browser (Internet Explorer/Edge), go to site: https//webmail.apps.mil/
2. Select the email certificate to access your email via the internet

•  Users External to AFNet: 

1. Open browser (Internet Explorer/Edge), go to site: https//owa.us.af.mil/
2. Select the email certificate to access your email via the internet

Notes:

•  S/MIME software is required to open encrypted email in OWA for both home and work computers. This was previously pushed to AF devices for Edge/Chrome, but requires manual installation for personal devices.  Of note, there is not an S/MIME solution for Chrome home use.
• Incident tickets and reports indicate that many users are still using previous URLs or typing http instead of https.
• For additional information see SMIME Instructions in resources section below.

Blackberry Unified Endpoint Management (BUEM) Devices:  The following AFNet resources are available via government furnished, BUEM-enabled devices (phones and tablets). BUEM applications offer many capabilities and features that provide access to AFNet resources and enhance productivity for Air Force mobile device users. The following resources are available to BUEM-enabled devices (phones and tablets) that are updated to the mandated iOS version (iOS 13.2):

• Blackberry Work – AFNet email, contacts, and calendar along with the ability to sign and encrypt messages
• Smart Office for Blackberry – Viewing and editing documents and files, include digital signing of configured PDF documents
• Blackberry Access Secure Web Browsing – Access to CAC-enabled websites (DTS, AFPC Secure, AF Portal, MyPay, etc)
• Blackberry Tasks and Blackberry Notes – Allows users to create, edit, and manage tasks and notes that sync with their Microsoft O365/Outlook Tasks
• OneDrive and SharePoint Online – Access to these capabilities can normally be configured through Blackberry Work but are currently unavailable. Full restoral is estimated 23 Mar 20

Notes:

• BUEM users received a direct email 18 March advertising capabilities available.
• Some BUEM applications referenced above may require user to download through the Work application and should automatically configure when select the UEM Client for access.
• For additional information see Blackberry UEM Instructions and How to Guides in resources section below

FAQs:

What Can I Do to Improve My Telework:

• ONLY USE WHAT YOU NEED/WHEN YOU NEED IT – if you only need to get on email, use OWA; this frees up VPN connections and bandwidth for those who need greater access
• Update your signature block with the phone number you can be reached at
• Use the VPN outside peak usage windows (1100-1600 EST); consider alternating shifts within your sections
• Connect your laptop/tablet to the VPN for at least 2 consecutive hours during nights or weekends to receive updates and patches (once a week)
• Try different a different certificate when connecting to OWA, VPN, etc.

What Are Some Common Errors When Trying to Connect to the VPN Client?

• “Credentials or account could not be found”:  Ensure you are choosing your CAC authentication certificate and not your CAC email certificate
• “Access denied by Access Policy” or “Session could not be established”:  The selected VPN server is at capacity, try a different VPN server or try again outside peak times

What Do I Do if I Can’t Get My VPN to Connect?

• Exhaust all other telework options (OWA, SharePoint, etc.)
• BE PREPARED TO BRING YOUR LAPTOP TO BASE; technicians cannot go to private residences to troubleshoot.  Times will be provided to units when they can bring their laptops in.  Please call 452-2666 for further guidance.

Troubleshooting Steps:

• Prior to contacting the help desk please attempt the steps listed below:

1. Verify you have internet connectivity without a VPN connected.
2. Attempt to connect to a different VPN server or VPN service and/or attempt to use different certificates.
3. If an application or service is not working attempt to use other services that require the VPN. 
   1. The Spangdahlem help desk is unable to assist with specific services not being available from a VPN connection. 
   2. If the service is working from within the AFNet on Spangdahlem but not over VPN we are not capable of resolving those issues.
   3. For example: If Outlook is not connecting attempt to use Teams, access shared drives, open Skype, etc.
4. If you receive a message about a proxy login asking for username and password this is likely due to an issue with the proxy server on the base and is not an individual issue.  Attempt to connect to a different VPN server to see if the issue persists.
5. If your issue persists and does not fall into one of the categories listed above please contact the help desk at DSN 452-2666 or commercial 06565-61-2666, option 1.

Resources:

EURAM User Guide: https://cs2.eis.af.mil/sites/23802/690%20NSS/SS/Enterprise%20Training/Referenced%20Publications/EURAM%20User%20Guide.pdf

S/MIME Instructions: https://org2.eis.af.mil/sites/aetc-jbsa-cs/SCO/SCOS/CFP/NOTAMs_Atchs/Edge%20SMIME%20Fix%20for%20AF%20OWAv3.pdf

OWA Common Issues/Fix: https://cs2.eis.af.mil/sites/23802/690%20NSS/SS/Enterprise%20Training/Referenced%20Publications/OWA%20Common%20Issues%20and%20Fixes.pdf

Blackberry UEM Instructions and How to Guides: https://acc.eim.acc.hedc.af.mil/org/ACC/staff/a6/a6c/A6OX%20-%20Enterprise%20Capabilities/A6OX%20Mobile/Lists/COPE/AllItems.aspx

The Department of Defense is implementing new safety measures designed to protect DOD members and their families during household goods moves taking place during the global outbreak of coronavirus infectious disease 2019 (COVID-19).

Safety

•Moving industry personnel will be required to adhere to the CDC COVID-19 health protection protocols while in the service member’s residence.

•That means moving personnel must wear face coverings, clean frequently touched surfaces, and maintain good hand hygiene.

•They must also minimize the number of personnel at the service member’s residence to support social distancing requirements.

•DOD is also requiring moving companies to provide certification that moving personnel have been screened for illness in accordance with COVID-19 CDC Guidelines for Businesses and Employers.

•Moving companies will provide the service member written certification of this screening upon arrival

•A DOD representative will contact each service member during the relocation process to verify that the service provider is following all safety protocols, and to take swift corrective action when needed.

Decision Making

•Under the new safety measures, service members can decide who enters their residence.

•Service members can question moving industry personnel about adhering to CDC health protection protocols.

•Service members can stop the move at any point in the process. The service member is not required to compromise his/her safety for the sake of meeting a moving company’s timeline; if needed, the service member may ask to reschedule his or her move.

For more information click the link: https://www.amc.af.mil/News/Article-Display/Article/2178435/ustranscom-takes-action-to-protect-military-families-moving-during-covid-19/

PHONE NUMBER: 404-639-3286

Centers for Disease Control and Prevention Website

PHONE NUMBER: 404-639-3286

Centers for Disease Control and Prevention Website

PHONE NUMBER: 609-754-9050

(Weekdays from 7:00 a.m. to 5:00 p.m.)